Shipping & Returns

30-DAY WARRANTY
All items sold from this website carry a 30-day warranty. Warranty does not cover damage due to improper use, power surges, physical damage, or any other non-Avaya recommended procedures. Once your equipment becomes defective, we advise that you contact us immediately at sales@rdlhk.com. An RMA (Return Merchandise Authorization) number for the defective item will be immediately given to the customer. The returned item will then be forwarded to our Testing Department for testing and quality control. If the returned item gets a "FAILED" rating, then no further action will be required. However, if the returned item gets a "PASSED" rating, then the cost of replacement will be charged to the buyer which includes a 20% restocking fee plus shipping charges. All shipping charges for the return of equipment to our warehouse and replacement of equipment shall be bourne by the customer.

RETURN POLICY
There is a 30-Day Return Policy on all items purchased. All returned items will be charged a restocking fee of 20%. All items to be returned should be sent complete with all accessories, manuals, etc. Returned items will be forwared to our Testing Department for testing and quality control. Our Testing Department will check for physical damage, mechanical defects, completeness, etc. ONLY when the Testing Department gives the item a "PASSED" rating will we then proceed to charge the restocking fee and credit the balance to the buyer's account. If the returned item is incomplete, defective or is damaged, etc. then an appropriate amount will be charged to the customer (e.g. repair charges, depreciation, missing parts, mechanical damage, etc.)